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Owl Cyber Defense is a leader and trusted partner in cyber security. We deliver solutions that protect and connect the world’s most critical networks. Owl’s product lines of cross domain, data diode, and portable media solutions provide the strongest available security checkpoints for threat prevention and secure data availability. Our in-depth expertise in security engineering at the operating system level enables us to help government and commercial customers meet ever-evolving cyber security threats.
Job Summary:
Owl is hiring for an Operational Support Administrator who will oversee administrative functions of the Owl Federal Support Team. This role will contribute to meeting customer needs in a timely manner through the support arm. This role will also contribute to resolving trouble tickets on Owl product lines in a junior level capacity. This is a great opportunity for someone looking to grow into a position to support a highly impactful and mission focused client base. This position is newly created to allow Owl to grow into the next phase of our organization.
Essential Duties and Responsibilities:
Requirements/Qualifications:
About Owl Cyber Defense Solutions, LLC
Owl Cyber Defense Solutions, LLC is a fast-growing cybersecurity solutions company, holding a firm leadership position in network security and secure information transfer. It is a privately-owned US company with offices in Columbia, MD, Danbury, CT and Morrisville, NC. For more information, see http://www.owlcyberdefense.com.
Owl Cyber Defense is Proud to be an Equal Opportunity /Affirmative Action Employer.
Operational Support Administrator
Danbury, CT (Hybrid Eligible) · Administrative| Job Title: | Operational Support Administrator |
| Department: | Federal Installation and Support |
| Reports to: | Director of Federal Installation and Support |
Owl Cyber Defense is a leader and trusted partner in cyber security. We deliver solutions that protect and connect the world’s most critical networks. Owl’s product lines of cross domain, data diode, and portable media solutions provide the strongest available security checkpoints for threat prevention and secure data availability. Our in-depth expertise in security engineering at the operating system level enables us to help government and commercial customers meet ever-evolving cyber security threats.
Job Summary:
Owl is hiring for an Operational Support Administrator who will oversee administrative functions of the Owl Federal Support Team. This role will contribute to meeting customer needs in a timely manner through the support arm. This role will also contribute to resolving trouble tickets on Owl product lines in a junior level capacity. This is a great opportunity for someone looking to grow into a position to support a highly impactful and mission focused client base. This position is newly created to allow Owl to grow into the next phase of our organization.
Essential Duties and Responsibilities:
- Key Performance Indicator (KPI) Reporting on Owl’s service desk and installation team
- Includes ticket resolution against Service Level Agreements
- Client satisfaction post support experience and post installation experience
- Return Material Authorization support
- Creation of Purchase Requests for replacements
- Physical boxing and shipping of Owl products
- Quote requests to vendors for repairs
- Delivery coordination of Owl Product releases to include patches
- Other duties as assigned
Requirements/Qualifications:
- Education
- Bachelor’s degree is desired
- Experience
- 0-2 years’ experience in administrative tasking with a desire to enter a technical field
- Knowledge, Skills & Abilities
- MS Office competency (MS Word, MS Excel, MS PowerPoint)
- Knowledge of CostPoint (a plus)
- Knowledge of HubSpot (a plus)
- Additional Competencies/Requirements
- Attention to detail
- Comprehensive reporting
- Ability to interact with Owl executives as required
- Ability to lift to 50 lbs.
- Ability to pivot work as required
- Candidates must be able to obtain a Secret level Government clearance
About Owl Cyber Defense Solutions, LLC
Owl Cyber Defense Solutions, LLC is a fast-growing cybersecurity solutions company, holding a firm leadership position in network security and secure information transfer. It is a privately-owned US company with offices in Columbia, MD, Danbury, CT and Morrisville, NC. For more information, see http://www.owlcyberdefense.com.
Owl Cyber Defense is Proud to be an Equal Opportunity /Affirmative Action Employer.