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Owl Cyber Defense is a leader and trusted partner in cyber security. We deliver solutions that protect and connect the world’s most critical networks. Owl’s product lines of cross domain, data diode, and portable media solutions provide the strongest available security checkpoints for threat prevention and secure data availability. Our in-depth expertise in security engineering at the operating system level enables us to help government customers meet ever-evolving cyber security threats.
Job Summary:
Owl Cyber Defense is seeking a capable and motivated Linux Support Engineer to support, troubleshoot, and sustain secure network solutions for mission-critical government environments. In this role, you’ll apply your expertise in Linux systems, networking, and technical diagnostics to resolve support tickets, assist with system configurations, and maintain operational performance across diverse customer environments. You’ll also have opportunities to deepen your knowledge of Linux security and Owl’s advanced cybersecurity products. This hands-on role includes occasional travel for system deployments, participation in a 24/7 support rotation, and collaboration with internal engineering and services teams.
Essential Duties and Responsibilities:
Requirements/Qualifications:
About Owl Cyber Defense Solutions, LLC
Owl Cyber Defense Solutions, LLC is a fast-growing cybersecurity solutions company, holding a firm leadership position in network security and secure information transfer. It is a privately-owned US company with offices in Columbia, MD, Danbury, CT and Morrisville, NC. For more information, see http://www.owlcyberdefense.com.
Owl Cyber Defense is Proud to be an Equal Opportunity /Affirmative Action Employer.
Linux Support Engineer
Danbury, CT · Information Technology| Job Title: | Linux Support Engineer |
| Department: | Federal Installation and Support |
| Reports to: | Senior Manager Product Services |
Owl Cyber Defense is a leader and trusted partner in cyber security. We deliver solutions that protect and connect the world’s most critical networks. Owl’s product lines of cross domain, data diode, and portable media solutions provide the strongest available security checkpoints for threat prevention and secure data availability. Our in-depth expertise in security engineering at the operating system level enables us to help government customers meet ever-evolving cyber security threats.
Job Summary:
Owl Cyber Defense is seeking a capable and motivated Linux Support Engineer to support, troubleshoot, and sustain secure network solutions for mission-critical government environments. In this role, you’ll apply your expertise in Linux systems, networking, and technical diagnostics to resolve support tickets, assist with system configurations, and maintain operational performance across diverse customer environments. You’ll also have opportunities to deepen your knowledge of Linux security and Owl’s advanced cybersecurity products. This hands-on role includes occasional travel for system deployments, participation in a 24/7 support rotation, and collaboration with internal engineering and services teams.
Essential Duties and Responsibilities:
- Diagnose, troubleshoot, and resolve customer-reported issues across Owl’s cybersecurity product suite, including documentation and ticket management.
- Configure, test, and maintain systems in both customer environments and Owl’s internal lab; replicate issues and support product updates as needed.
- Travel occasionally (CONUS and OCONUS) to install, deploy, or upgrade Owl systems at customer sites.
- Participate in a rotating 24/7 on-call schedule to support urgent technical needs.
- Collaborate with internal teams to share field insights, improve product performance, and support cross-functional initiatives.
- Continuously deepen expertise in Linux security, networking, and Owl’s secure data transfer technologies.
- Perform other duties as assigned in support of the team’s goals and customer success.
Requirements/Qualifications:
- Education
- Bachelor’s degree in a technical field is highly desired.
- Experience
- 2-4 years in a technical role in the technology market focused on customer and technical support
- Strong Linux (RHEL) Fundamentals required
- Knowledge, Skills & Abilities
- Technical:
- Proficient in Linux (RHEL/CentOS) and Windows environments
- Knowledge of TCP and UDP networking
- Demonstrate a general understanding of various IT concepts
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- Cisco IOS
- Security+ (desired)
- CCNA-Collaboration (desired)
- Soft skills:
- Experience leading presentations, public speaking, or classroom
-
- Proven presentation and people skills that enable you to deliver
-
- Strong desire to succeed
- Excellent oral and written communication skills
- Multi-tasking, organization, and time management skills
- Positive attitude and good team player
- Candidates must be able to obtain/maintain a US Government security clearance (Those with an active TS/SCI clearance are preferred)
About Owl Cyber Defense Solutions, LLC
Owl Cyber Defense Solutions, LLC is a fast-growing cybersecurity solutions company, holding a firm leadership position in network security and secure information transfer. It is a privately-owned US company with offices in Columbia, MD, Danbury, CT and Morrisville, NC. For more information, see http://www.owlcyberdefense.com.
Owl Cyber Defense is Proud to be an Equal Opportunity /Affirmative Action Employer.